Day 1

Monday, 21 June 2021

7:00pm (AEST) - Implant Failure Horror Stories – A series of Unfortunate Cases

Speaker: Dr Marina Kamel


The failure of a dental implant can be a living nightmare that neither the unfortunate patient nor the attending clinician can wake up from. Aside from the catastrophic impacts to patient wellbeing, implant failures can haunt a clinician from numerous angles starting with workplace time consumption, stress, litigation, reputation to name a few... 

Dr Kamel will discuss what constitutes a dental implant failure, the various reasons implant failure may occur, and the steps required to avoid these incidents from happening. However, we live in an age of global dental tourism; albeit hindered by the COVID-19 pandemic, and you may be a clinician who has inherited a patient with an ailing or failing implant. Dr Kamel will demonstrate a series of cases which have presented to her practice from this category and discuss the reasons behind these implants’ demise as well as management protocols for such complex scenarios.  

Learning Objectives:

  1. Understanding the difference between implant success, survival, and failure  
  2. Understanding the reasons for implant failure  
  3. Understanding ways to minimize implant failure 
  4. Understanding the management options of for failing implants  
8:20pm (AEST) - Head And Neck Cancer And Trauma: The Role Of The Oral Health Team

Speaker: A/Prof Dale Howes


Head and neck cancers are reported by the WHO to have incidences similar to

breast cancer and remarkably nearly twice the mortality!

These cancers and trauma to the craniofacial structures significantly affect all five senses that contribute to our human quality of life. This arguably makes the morbidity of these diseases possibly greater than most others.

The responsibility therefore of the medical and dental professions is to identify the signs and symptoms as early as possible, educate our population and undertake research in the management of these cases to maximise treatment outcomes.

Learning Objectives:

The audience will have as learning outcomes to understand:

  • The incidence, mortality and morbidity including the global cost and disability adjusted life years
  • Surgical and functional reconstructive protocols in patient management.
  • The role of the oral health care practitioner in head and neck cancer, including the dentist, oral hygienist, and dental therapist within a multidisciplinary team, in particular, their role in pre and post radiation treatment for patients.

Day 2

Tuesday, 22 June 2021

7:00pm (AEST) - Identifying Speech and Oral Motor Issues during Paediatric Dental Appointments

Speaker: Steph Eber


To elevate patient care in Paediatric dental appointments, it is beneficial to consider and assess the way a patient breathes, swallows and speaks. 

What to expect:

Learn from an experienced Australian Speech Pathologist (based in Hong Kong) about what additional behaviours to look for during routine dental consultations that can help to paint a more comprehensive picture about your patients' oral skills, functions and areas of weakness. 

What you will learn:

  • The correct face and tongue resting position
  • The cause and impact of mouth breathing, snoring, thumb sucking and pacifier use
  • The types of tongue and lip ties and when they should be released
  • What is tongue thrust during speech and swallowing, what this looks like and why it is problematic
  • Speech acquisition- what is normal and when to refer for speech therapy
8:20pm (AEST) - Grinding, Clenching and TMD

Speakers: Sarah Beach & Timothy King


Bruxism is the simplest and most frequently given explanation for TMD presentations. But is it that simple?

Recent research has demonstrated that there is some correlation between bruxing and TMD, but that bruxing does not 'cause' TMD. 

When assessing a patient with TMD it is critical to consider multiple functional factors in order to give the patient sound advice. Tongue function, airway function, parafunctional habits and an awareness of the role of masticatory muscles and the central nervous system in chronic pain states have demonstrated that one of the most powerful interventions we can give to these patients is education. But are you giving your patients the right information? 

Let us give you a simple guide and some take away advice that will help you to help more patients. 

Day 3

Wednesday, 23 June 2021

7:00pm (AEST) - *UPDATE* Infection Control in your Dental Practice: How Clean is your Water?

Speaker: Dr Kerry Roberts 


The water that comes out of a household tap is healthy and drinkable. This healthy water enters our dental chair, but as it travels through our chair to our triplex and on into the patient’s mouth, it becomes heavily contaminated. It is totally undrinkable and a complete embarrassment to the dental profession.

Dr Kerry Roberts was a dentist for 30 years before dizzy spells forced him away from clinical dentistry. During the past 4 years, he has become an autoclave and dental chair service technician.

Dr Roberts will present a true ground level perspective. Genuine practical experience at the coalface. You will learn how to remove biofilm from your waterlines, how to prevent it from recurring and how to treat your waterlines to produce fresh and healthy water.

Learning Objectives:

  • Understanding the biofilm problem in your dental surgery
  • What does biofilm look like – and not the biofilm in your mouth, but what can be found in your surgery
  • The steps in biofilm control
  • Different dental chairs and the different protocols required
8:20pm (AEST) - Why Should Clinical Photography be an Essential Part of your Practice?

Speaker: Celso Da Costa


Just by looking at Celso Da Costa’s Instagram account you can see how good an eye he has for photography. In this exclusive webinar, Celso will share his tips and tricks so that you too can take quality photos like a pro and wow your patients.

For years Celso has researched different modalities for patient education that can motivate and excite patients to pursue treatment plans – videos, models, brochures etc. However, he never found the material provided was enough for his patients. So, he made his own! Celso has created presentations on numerous treatments and procedures with his own photographed cases. His material has been implemented into large dental clinics throughout Switzerland which has helped his practice educate patients and improve treatment acceptance. This in turn has resulted in significant gains in patient recalls and referrals.

Learning objectives:

  • Understanding the importance of clinical photography as an important addition to patient records and telehealth appointments
  • How photography can protect you against complaints
  • How photographs can help in dental prosthetics
  • Use of photography in patient marketing
  • What photography equipment you should use
  • Techniques and positioning to create quality images

Day 4

Thursday, 24 June 2021

6:30pm (AEST) - The Science of Whitening and How to Achieve a Brighter, Healthier Smile

Speaker: Dr Hera Dimitriadis


The quest to whiten teeth has been present throughout history. This presentation will look at how whitening has evolved into one of the most popular aesthetic dental treatments requested today.

This talk will cover the different categories of tooth whitening that will help dental practitioners choose what products to use, as well as the aetiology of tooth discolouration, the chemistry of vital tooth whitening and the mechanism of action of whitening products. It will also cover what needs to be done before whitening and after to obtain that healthy, bright, whiter smile.

Learning Objectives: 

Categories of Whitening

  • In Chair vs Take Home whitening
  • LED light vs non-light activated procedures

Teeth whitening regulations in Australia

  • Who can and at what percentage?

Science of Whitening

  • Hydrogen Peroxide versus Carbamide Peroxide/action of gels and action of the light

Pre-procedure considerations

  • Patient selection, mouth preparation including GBT and managing expectations
  • Difficult stains to treat
  • Side effects of whitening, including sensitivity, the power of ACP

Beyond Whitening

  • Minimising future stains, recall appointments and GBT
  • Sonicare and Zoom Whitening pen
7:50pm (AEST) - Complaints – Why Do We Get Them and What Should We Do About Them?

Speaker: Dr Simon Parsons


No one enjoys being on the receiving end of a complaint, especially if you take pride in caring for all your patients. This is especially so since complaints can often catch you completely unawares. So why do clinicians end up being on the receiving end of a complaint, what might a complaint tell you about your clinical practice, and how might you minimise the risk of receiving a complaint?

In this overview we will explore some of the reasons why complaints arise and why some people choose to complain while others simply go elsewhere. Complaints can occur in various forms and we will discuss why not all complaints are actually bad news and may in fact assist you in building a better practice. 

However, some complaints can lead to reputational damage and/or regulatory action, so it is critical to know how to respond to them constructively. We will look at what you might want to do if you receive a complaint, what to avoid doing, and how you might implement practical steps to prevent your patients making a complaint.

Learning Objectives:

  1. Understand some of the reasons why patients complain
  2. Review the types of complaints that arise and why some are good while others are bad for one’s practice
  3. Revise what to do or not do when a complaint is received, including when to seek advice about the best complaint management options
  4. Consider some practical strategies to prevent complaints (where possible) or at least minimise their likelihood.
9:10pm (AEST) - The Secrets to Social Media Success in Dentistry

Speakers: Amy Peddlesdon and Ashley Grey


  • The Importance of building your own personal brand on social as well as your practice
  • Running social ads are one portion of an overall marketing strategy - What part is that? And what is the best strategy?
  • What social media can do for your dental practice. For example: telling a story, demonstrating quality, communicating clean points of difference